Indigenous Community for Leadership and Development (ICLD)

300 - 220 Brew Street, Port Moody, BC  V3H 0H6

Tel: 604.899.2400  Toll-free: 1.888.899.ICLD(4253)  www.info@icld.ca

INDIGENOUS COMMUNITY FOR LEADERSHIP AND DEVELOPMENT PROGRAMS

CUSTOMER SERVICE 

EXCELLENCE

This Customer Service workshop will look at all types of customers, how to serve them better and improve the process. Participants in will gain a strong skillset including in-person and over the phone techniques, dealing with demanding customers and generating return business

 
Customer Service Excellence

 

Indigenous Community for Leadership and Development (ICLD) offers a one-day workshop on Customer Service Excellence. This course is designed for, frontline staff of a company, serving the people who come into the administration building, an accountant, serving the employees by producing paychecks and keeping the business running, or a company owner, helping staff and customers.

 

This Customer Service workshop will look at all types of customers, how to serve them better and improve the process. Participants in will gain a strong skillset including in-person and over the phone techniques, dealing with demanding customers and generating return business.

 

One-day workshop
  • Who we are and what we do, appearance matters

  • In-person, on the telephone, and online customer service

  • Recovering difficult customers and generating return customers

  • Ten things to WOW Customers Every time 

 
Program features:
  • Customization of content to meet community needs

  • Flexible scheduling to support traditional calendars (feasts and food harvesting)

  • In community training; trainers travel to customer sites

Customer Service Excellence:

State what customer service means to customers, both internal and external and recognize how attitude affects customer service

  
We will achieve this by:
  • Business: use outstanding customer service to generate return business and identify your customer’s needs

  • Communication: build goodwill through in-person customer service and deal with difficult customers

  • Technology: connect with customers through online tools and provide outstanding customer service over the phone

  • Evaluation: create and up-date personal development and action plans