Indigenous Community for Leadership and Development (ICLD)

300 - 220 Brew Street, Port Moody, BC  V3H 0H6

Tel: 604.899.2400  Toll-free: 1.888.899.ICLD(4253)



The Indigenous Community for Leadership and Development (ICLD) offers courses developed to strengthen your communities skills and successfully guide individuals to achieve growth and potential. 

Administrative Skills



Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunicat ions and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoot hly.


With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates prof essionalism and efficiency in an organization or office sett ing. It is also a marvelous instrument for quick reference and utilization . Strategies and procedures are a vita l connection between the company's vision and its everyday operations.

Course Outline: 

Module One: Getting Started

Module Two: Why Your Office Needs Administrative Procedures

Module Three: Gathering the Right Tools

Module Four: Identifying Procedures to Include

Module Five: Top Five Procedures to Record

Module Six: What to Include in Your Binder (I) Phone Etiquette

Module Seven : What to Include in Your Binder (II)

Module Eight: Organizing Your Binder

Module Nine: What Not to Include in the Guide 

Module Ten: Share Office Procedure Guide

Module Eleven: Successfully Executing the Guide

​Module Twelve: Wrapping Up "'Words from the Wise