Indigenous Community for Leadership and Development (ICLD)

300 - 220 Brew Street, Port Moody, BC  V3H 0H6

Tel: 604.899.2400  Toll-free: 1.888.899.ICLD(4253)  www.info@icld.ca

INDIGENOUS COMMUNITY FOR LEADERSHIP AND DEVELOPMENT PROGRAMS

CONFLICT RESOLUTION

Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. 

 
Conflict Resolution

 

Wherever two or more people come together, there is bound to be conflict. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.  In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with difficult customers. 

 

Two-day training: 
  • Conflict Resolutions Styles using Thomas Kilmann Instruments

  • Creating an Effective Atmosphere

  • Creating a Mutual Understanding

  • Focusing on Individual and Shared Needs

  • Getting to the Root of the Issue

  • Generating options and Building Solutions

  

Program Features
  • Customization of content to meet community needs

  • Flexible scheduling to support traditional calendars (feasts and food harvesting)

  • In community training; trainers travel to customer sites

Conflict Resolution:

Understand what conflict and conflict resolution mean

 

 

We will achieve this by:
  • Communication: be able to use basic communication tools, such as the agreement frame and open questions Understanding: define questioning techniques and correctly use Open, Closed, and Probing questions

  • Conflict Management: gain an understanding of several methods for building common ground to maintain and strengthen partnerships

  • Generating solutions:  analyze potential problems by thinking forward to the solution implementation